Zoom Meetings

Convictional uses video conferencing links in your calendar to take notes for your meetings. You do not need to install the Convictional Zoom application to use this feature. Connect your calendar and schedule an event to be recorded - we'll handle the rest.

Usage

Prerequisites

• An active Zoom account

• A Convictional account with meeting recording features enabled

• Calendar integration configured in Convictional

Recording Meetings

Convictional's meeting bot will attend Zoom calls if you:

1. Manually request recording for a calendar event which has a Zoom conferencing URL, or

2. Have configured Convictional to record all of your meetings and have a meeting that uses Zoom conferencing

At the beginning of your Zoom call, Convictional's meeting bot will request to join the meeting. Admit the bot to begin recording.

For more information about meeting recordings, see the Meetings page.

Managing Recording Settings

For information on managing your recording settings, see the Meetings setup page.

Disconnecting from Zoom

For information about configuring or disconnecting Convictional's meeting recording from Zoom, refer to the Meetings setup page.

Troubleshooting

Common issues and their solutions:

Bot Can't Join the Meeting

• Ensure waiting room settings allow the bot to join

• Check that the meeting link is valid and accessible

• Verify the meeting hasn't reached participant capacity

Recording Not Starting

• Confirm the bot has been admitted to the meeting

• Check your meeting recording settings in Convictional

• Ensure the Zoom meeting permits recording

Calendar Integration Issues

• Verify your calendar is properly connected to Convictional

• Ensure meeting invites include Zoom conferencing links

FAQ

Q: Do I need to manually admit the bot for every meeting? A: Yes, for security reasons, you'll need to admit the bot from the waiting room for each meeting.

Q: How long are recordings stored? A: Recordings are stored indefinitely in Convictional. Meetings will be deleted upon request, or if your Organization's account is deleted.

Q: Can I select which meetings to record? A: Yes, you can either configure automatic recording for all meetings or manually select which meetings to record.

Support

Our support team is available Monday through Friday, 9 AM to 8 PM EST. We aim to respond to all inquiries within 1 business day

For assistance:

• Email: [e-mail]