Responsible Disclosure
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Data security is a top priority for Convictional, and Convictional believes that working with skilled security researchers can identify weaknesses in any technology.
If you believe you’ve found a security vulnerability in Convictional’s service, please notify us; we will work with you to resolve the issue promptly.
If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at compliance@convictional.com. We will acknowledge your email within five business days. Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve:
Critical vulnerabilities within 72 hours
High-severity issues within 2 weeks
Other issues within 90 days
Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Convictional service. Please only interact with accounts you own or for which you have explicit permission from the account holder.
While researching, we’d like you to refrain from:
Testing and
Distributed Denial of Service (DDoS)
Spamming
Social engineering or phishing of Convictional employees or contractors
Any attacks against Convictional’s physical property or data centers
Thank you for helping to keep Convictional and our users safe!
Changes
We may revise these guidelines from time to time. The most current version of the guidelines will be available at our website.
Convictional is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at compliance@convictional.com.
Employees who violate this policy may face disciplinary consequences in proportion to their violation. Convictional management will determine how serious an employee’s offense is and take the appropriate action.
We request that you not disclose the issue publicly until we are able to respond.
The Security team is responsible for ensuring this policy is followed. This policy must be reviewed annually or upon any material changes, whichever happens sooner.
Last updated: 1/29/25