Responsible Disclosure

Data security is a top priority for Convictional, and Convictional believes that working with skilled security researchers can identify weaknesses in any technology.

If you believe you’ve found a security vulnerability in Convictional’s service, please notify us; we will work with you to resolve the issue promptly.

Disclosure Policy

If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at [e-mail]. We will acknowledge your email within five business days. Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve:

• Critical vulnerabilities within 72 hours

• High-severity issues within 2 weeks

• Other issues within 90 days

Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Convictional service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Exclusions

While researching, we’d like you to refrain from:

• Testing www.convictional.com and guides.convictional.com

• Distributed Denial of Service (DDoS)

• Spamming

• Social engineering or phishing of Convictional employees or contractors

• Any attacks against Convictional’s physical property or data centers

• Thank you for helping to keep Convictional and our users safe!

• Changes

We may revise these guidelines from time to time. The most current version of the guidelines will be available at our website.

Contact

Convictional is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at [e-mail].

Disciplinary Action

Employees who violate this policy may face disciplinary consequences in proportion to their violation. Convictional management will determine how serious an employee’s offense is and take the appropriate action.

Other Information

We request that you not disclose the issue publicly until we are able to respond.

Responsibility

The Security team is responsible for ensuring this policy is followed. This policy must be reviewed annually or upon any material changes, whichever happens sooner.

Last updated: 1/29/25