Head of Customer Operations
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Chief Customer Officer (CCO), VP of Customer Operations, Director of Customer Operations, Chief Revenue Officer (CRO), VP of Revenue, Director of Revenue
Goals are set as an executive team, and are fed into the rest of Convictional to create alignment throughout the team. Goals are injected into the AI tools found on decision processes to keep the team aligned towards what's most important.
Along with the rest of the executive team, you will set the goals for your organization. These are maintained through success conditions which can be tracked towards each goal. Here you can track revenue targets, retention goals, and support SLAs.
As you work through decision processes individually or as a team, you can link them to your goals. This helps keep the team aligned and focused on the most important things.
Convictional has a decision process structure that helps you work through customer decisions individually, or as a team. Our decision processes allow you to think evaluate options, utilizing all of the company knowledge that exists. The decision processes also encourage you to work collaboratively and cross functionally.
Convictional will automatically reference all company goals, and nudge you as your work through decisions to stay aligned to those goals.
As an example, we used Convictional to think through our CRM software:
