Shutdown FAQ
Convictional is winding down. Platform services and access close permanently on August 27, 2026. This page answers the questions we expect you'll have. For anything not covered here, email decide@convictional.com.
Why is Convictional shutting down?
We've shared the full story in our announcement post. If you haven't read it yet, start there for the context behind this decision.
What do I need to do before August 27?
Two things:
- Request your data export. Every user can request an export of the content they have access to. See How do I download my data? below for step-by-step instructions.
- Save your billing records. Download any invoices or receipts you need for accounting from your historical Stripe emails. We won't be able to retrieve these for you after the servers go offline.
How do I download my data?
Anyone can request an export of the content they have access to. You don't need to be an admin.
- Request your export. Submit a data export request from your account settings.
- Wait for it to process. We'll email you a unique, secure download link once your request has been processed. Request early, since processing isn't instant and you'll want time to download before August 27.
- Click the link in that email and download your files. Your export includes the content you have access to, organized by content area, for example Goals, Decisions, Documents, Posts, Chats, and Meetings.
- Save it somewhere durable. Once you've downloaded your files, store them wherever your team keeps exported records. We recommend confirming the download completed and opening a file or two before August 27.
If you don't receive your export email, the link doesn't work, or you need your data in a different format, email decide@convictional.com and we'll help directly.
Will my export include everything in my organization?
No. Your export includes only the content you personally have access to, not your entire organization's data. Each person on your team who wants their own copy should submit their own request. If you need a full organization-wide export, email decide@convictional.com.
Is my data secure during export?
Yes. The download link is unique to you and sent only to the email address on your account. Don't forward it to anyone you don't want to have access to your data.
What's the timeline?
- August 3, 2026 — New account sign-ups and recurring billing are disabled.
- August 27, 2026 — Final day to access the platform and export your data.
- August 28, 2026 — Servers go offline. Remaining customer data is securely deleted.
Will I be charged again?
No. You will not be billed for any further cycles.
What happens to unused prepaid balances?
Any unused, prepaid balance is prorated and automatically refunded to the payment method on file by August 7, 2026.
What happens to my data after August 27?
It's deleted. Export anything you want to keep before August 27, the final day of platform access.
I need help exporting my data or have a custom migration need. Who do I contact?
Email decide@convictional.com and we'll help directly.